Refund & Cancellation Policy
1. Subscriptions & Billing
New Creator, Pro and Agency checkouts are one-time purchases. A verified purchase starts one calendar month of plan access and assigns the selected credit allowance once. There is no automatic monthly credit refill or automatic renewal from a one-time purchase.
2. Access & Existing Renewals
One-time access ends on the date shown in billing. Another purchase replaces the current plan allowance and starts a new access period. If you have an existing recurring subscription, manage its renewal through the provider portal or contact support; disabling that renewal does not remove the remaining paid access period.
3. 7-Day Refund Policy
We want you to feel confident in our platform. If you experience persistent technical failures or our AI generation services were unavailable within 7 days of your purchase, you are eligible to request a refund of your purchase payment.
To request a refund within the 7-day window:
- Send an email to [email protected] from your registered account email.
- Include your order receipt or checkout email and a brief description of the technical issue encountered.
Refund requests are reviewed and processed within 3-5 business days. For Lemon Squeezy purchases, approved refunds are processed through Lemon Squeezy. For cryptocurrency purchases, support confirms the refund method and destination with you; this website does not automatically issue an on-chain refund. Processing and settlement timing depend on the provider.
4. Non-Refundable Situations
Refunds cannot be issued for:
- Accounts suspended or terminated for violations of our Acceptable Use Policy (such as malicious prompts or illicit content generation).
- Requests submitted after the 7-day initial policy window has elapsed.
- Generations that were successfully rendered, delivered, and consumed according to prompt specifications.
5. Merchant of Record
The provider shown at checkout handles the payment. Lemon Squeezy acts as merchant of record only for purchases made through its checkout. NOWPayments cryptocurrency payments are handled separately; contact AstraStudio support for order or refund assistance.
6. Contact Us
For any billing or refund questions, please reach out directly: